General - FAQ
A: Normally within 30-60 minutes after you've signed up online. Once configured on our gateway, you will receive an email containing instructions about the MX record change.
A: The bulk of your email will instantly be filtered once your DNS server has updated. Most DNS servers update within 2-4 hours. No mail is lost (or delayed) during the update.
A: Yes. Your messages are held in your Spam-Viewer. We will provide you with a username and password where you can review your trapped messages.
A: Spam messages are held for 7 days.
A: Yes. You can add email addresses or domains to your whitelist or blacklist thru the Spam-Filter Control Panel.
A: Yes. Unlike a money back guarantee, we do not charge any money to try the service. A credit card is required for security to activate the trial, but the card is not charged during the free trial period.
A: Yes, you can have unlimited domains (per customer) for 30-Day Free Trials!
A: Your trial account will automatically turn into a regular paid subscription account. No action is required when the trial ends unless you decide to cancel.
A: You can "release" any message from the Spam-Viewer. The trapped message would then be sent directly to the intended recipient.
A: No. This is a month-to-month service with no long term commitment. You can cancel at anytime without penalty.
A: No. There are no setup fees, configuration fees, annual fees, support fees, period.
A: Setup requires only one step, which is to contact your DNS Provider and have them change your MX (Mail eXchanger) record. That's it, you're done! Once the MX record has been updated, your mail will automatically pass thru our service. We'll hold the spam messages and only pass the legitimate messages to your mailserver. You will continue to collect your mail just the same way as you are now. No changes to your workstations or servers.
A: No. You are not required to maintain a list of your valid users. However the option is available and we strongly encourage that you do. Please note: The spam-filter will not send NDR's (Non Deliverable Receipts) unless you maintain your valid users. To add your valid users, log into your Spam-Filter Control Panel. Click the desired domain, then click on the "Valid Users" Tab.
Billing - FAQ
A: From your Control Panel, click on 'My Account' located on the left menu bar.
A: Yes, payment by check is available for annual subscriptions. Please note: Monthly subscriptions require payment by credit card.
A: Simply send an email to email@example.com. Please note: Before canceling service, be sure to point your domains MX record away from the Gateway.
A: Your first charge will occur on the first day that your trial ends.
A: No, you do not need to contact us after your trial ends, unless you decide to cancel. Your trial account will automatically turn into a regular month-to-month account.
Support - FAQ
A: Spam-Filter.com protects against malware which often propagates from executable attachments. In order to combat against email malware attacks, spam-filter.com removes all scripts and executable file attachments, even if the executable file is hidden inside of a ZIP file. If an executable file attachment is detected, the attachment will be removed but the message will be allowed to pass thru to the end user.
A: (botNet) SPAM is now rejected by our servers and will not be visible in your Spam-Viewer. Only 'questionable' SPAM is kept for your review. Zombie (botNet) SPAM accounts for 90% (and in some cases up-to 100%) of all spam messages. We hope this will make your experience more enjoyable if ever needing to review your spam messages.
A: From the Spam-Filter Control Panel Login page, simply click "Forgot Username/Password" link to retrieve your login credentials by email. An email is sent to the Primary Contact on file.
A: You must have port 3000 open on your firewall/router.
A: We will keep retrying to deliver your mail for 7 days. We act as a backup mailserver for your mailserver.
A: If you change the IP address of your mailserver or moved to a new email hosting company, you will need to change the "Forwarding Address" in your Spam-Filter Control Panel. Login to your Control Panel, click on the desired domain name, then click on the "Forward Address" Tab.
A: To add additional domains, log into your Spam-Filter Control Panel. On the first page (main page) click on the "Add Domains" button and follow the instructions.
To prevent spam and viruses from bypassing the Spam-Filter, it's recommended (but not mandatory) to lock down the firewall of your mailserver. This means limiting SMTP (PORT:25) traffic at the firewall level to only allow connections from Spam-Filter.com IP addresses. (220.127.116.11/24) AND (18.104.22.168/24) AND (22.214.171.124/24).
Add-On Services - FAQ
A: Mail Viewer is an optional 'add-on' feature which allows you to view your legitimate email in the event your mailserver is down or offline. At anytime simply log into your Control Panel to review your legitimate mail over the past 7-days. You must have an existing Spam-Filtering account with Peer-to-Peer in order to use our Mail Viewer Service. To add Mail Viewer, Log into your Spam-Filter Control Panel, click on the desired domain, then click on the "Services Tab".
A: Outbound Relay is an optional 'add-on' feature which provides a secure, authenticated method of sending outgoing email for your entire domain. The outbound SMTP relay server operates on both standard and non-standard ports (which is ideal if your ISP blocks port:25). The service can also be used as a Smart Host for your MS Exchange server which will eliminate problems such as sending email to AOL, Yahoo, Hotmail addresses. To add Outbound Relay (Smart Host), Log into your Spam-Filter Control Panel, click on the desired domain, then click on the "Services Tab".
A: Mega Attachment Service is an optional 'add-on' feature which allows super-large attachments up to 125MB to pass through the spam filter. (note: be sure your mailserver is configured to accept attachments this large). To add Mega Attachment option, Log into your Spam-Filter Control Panel, click on the desired domain, then click on the "Services Tab".
A: TLS Email Encryption is an optional 'add-on' feature which encrypts all incoming email received from sending mailservers that send via TLS encryption. You must have an existing Spam-Filtering account with Peer-to-Peer in order to use our Email Encryption Service. To add Email Encryption, Log into your Spam-Filter Control Panel, click on the desired domain, then click on the "Services Tab".